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Return Policy
Return Policy for Gattail.com
1. Returns and Exchanges Overview
At Gattail.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer hassle-free returns and exchanges. Please read our policy carefully to ensure a smooth process.
2. Eligibility for Returns and Exchanges
- To be eligible for a return or exchange, items must be unused and in the same condition as received.
- Items must be in their original packaging, including any tags and labels.
- Customized or personalized items cannot be returned or exchanged.
3. Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team within 3 days of receiving your order. Provide your order number and details about the items you wish to return or exchange.
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
- We recommend using a trackable shipping service for returns.
5. Refund Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
6. Exchanges
- If you wish to exchange an item, please contact us to check the availability of the desired product.
- We will ship the new item after receiving and inspecting the returned item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
8. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account. Contact your credit card company or bank, as it may take some time before your refund is officially posted.
9. Contact Us
If you have any questions about our return policy, please contact our customer service team at Gattail.com.
Thank you for shopping with Gattail.com!